Our Policies

Vuma Services (operating as Infinity Housing Solutions) is committed to upholding the human rights of every person connected to our work — employees, contractors, clients, partners, and members of the communities we serve.

We conduct all business in accordance with the Canadian Human Rights Act, applicable provincial human rights legislation, and the following international frameworks:

• United Nations Universal Declaration of Human Rights (UDHR) — the foundational framework governing the dignity and rights of all persons connected to our work.
• UN Guiding Principles on Business and Human Rights (UNGPs) — we commit to identifying, preventing, and addressing any adverse human rights impacts arising from our business activities.
• ILO Core Labour Standards — we uphold the International Labour Organization's fundamental principles including freedom of association, elimination of forced labour, abolition of child labour, and non-discrimination in employment.
• OECD Guidelines for Multinational Enterprises — we align our business conduct with OECD recommendations on human rights, labour standards, transparency, and anti-corruption.

Our Commitments

• We do not discriminate on the basis of race, national or ethnic origin, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other protected ground under applicable law.
• We provide fair treatment and equitable access to all individuals engaged with our firm in any capacity.
• We maintain a workplace free from harassment, bullying, and any form of coercion or intimidation.
• We actively support Canada's Supplier Diversity Action Plan and recognize the systemic barriers faced by underrepresented groups in procurement.
• We apply these standards to all subcontractors and partners engaged on behalf of Vuma Services and expect the same commitment from them.
• We are committed to providing a safe and healthy working environment for all employees and contractors in compliance with applicable occupational health and safety legislation.
• We are committed to paying fair and appropriate compensation to all employees and contractors, consistent with the principle of an appropriate living wage.
• We respect and uphold the legally established rights and positions of all individuals engaged with or affected by our business activities, consistent with our obligations under the UN Guiding Principles on Business and Human Rights.

Commitment to Specific Groups and Populations

Vuma Services recognizes that certain groups and populations face heightened human rights risks and require particular attention. We explicitly commit to respecting and advancing the rights of the following groups in all aspects of our business operations and service delivery:

• Women — As a Black woman-owned firm, we are committed to gender equity in our operations, supply chain, and client engagements. We actively work to advance the economic participation and leadership of women at every level.
• Indigenous Peoples — We recognize the rights of Indigenous peoples as set out in the UN Declaration on the Rights of Indigenous Peoples (UNDRIP). We are committed to culturally respectful engagement and to supporting Indigenous community workforce development and digital inclusion through our training programs.
• Minorities and Racialized Communities — As an immigrant-founded, Black woman-owned firm, we understand firsthand the barriers faced by racialized communities. We actively advance Canada's Supplier Diversity Action Plan and design our programs to serve and include racialized and marginalized communities.
• Persons with Disabilities — We are committed to accessible service delivery and inclusive workplace practices. Our Accessibility Statement sets out specific commitments to WCAG 2.1 AA compliance and accommodation in training and service delivery.
• Migrant Workers and Their Families — Our founder arrived in Canada as an immigrant and built multiple businesses from the ground up. We recognize the particular vulnerabilities of migrant workers and their families and commit to fair, non-discriminatory treatment of all individuals regardless of immigration or citizenship status.

Reporting

Any concern regarding a violation of this policy may be raised directly with Vuma Services leadership. All reports are treated confidentially and addressed promptly. Retaliation against any individual who raises a concern in good faith is strictly prohibited.

This policy is reviewed annually and updated as needed to reflect changes in applicable law and organizational practice.

Vuma Services is committed to ensuring that our services, communications, and digital presence are accessible to all individuals, including those with disabilities.

We support the objectives of the Accessible Canada Act and applicable provincial accessibility legislation. Accessibility is a design requirement, not an afterthought — in our training programs, our client engagements, and our public-facing communications.

Digital Accessibility

• We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for all digital content and platforms we control.
• Our website is designed to function with assistive technologies including screen readers and keyboard navigation.
• We use sufficient colour contrast, descriptive link text, and alternative text for meaningful images.
• Documents provided to clients are formatted for accessibility where practicable.

Service Delivery

• Training programs and workshops delivered by Vuma Services are designed to accommodate participants with diverse learning needs upon request.
• We provide written summaries of key verbal content and can adjust delivery format to meet participant needs.
• Clients and participants may request accommodation at any stage of an engagement without prejudice.

Continuous Improvement

We recognize that accessibility is an ongoing commitment. We review our practices annually and act on feedback. If you encounter a barrier in accessing our services or content, please contact us directly.

Accessibility feedback: info@vumaservices.ca

Vuma Services (operating as Infinity Housing Solutions) respects the privacy of every individual whose information we collect. This policy describes what information we collect, why we collect it, how we use it, and your rights in relation to it.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

What We Collect

• Contact inquiries: Your name, organization, email address, phone number (if provided), and message content.
• Proposal and procurement interactions: Professional information necessary to deliver services or comply with procurement requirements.
• Website analytics: Anonymized data on how visitors interact with our site. No personally identifiable information is collected through analytics.

How We Use It

• To respond to your inquiry within one business day.
• To assess fit for and deliver contracted services.
• To fulfill legal, regulatory, or procurement compliance requirements.
• To improve our website and communications.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited commercial email.

Data Retention

Inquiry records are retained for a maximum of two years unless a client relationship is established, in which case records are retained for the duration of the engagement plus seven years as required for business and tax purposes.

Your Rights

• You may request access to the personal information we hold about you.
• You may request correction of inaccurate information.
• You may withdraw consent to non-essential communications at any time.
• You may request deletion of your information subject to legal retention requirements.

Contact for Privacy Matters

To exercise any of the above rights: info@vumaservices.ca

If unresolved, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Questions about these policies?

Contact Vuma Services directly. We respond within one business day.